Products
Product-specific information can be found directly on the respective product page in the “FAQs & Tips” section.
For general tips, application instructions, and useful information about wood surfaces, visit our Advice & Tips.
Didn't find the right information? Then contact us.
Order
You can place orders directly through our online shop. Alternatively, please feel free to contact us by phone or by email:
Tel: +49 (0) 37208/84-488
Email: shop24@oli-lacke.de
You will automatically receive your order confirmation at the email address you provided after your order has been received.
Yes - If you would like to change or cancel your order after placing it, please contact our customer service promptly.
Yes - you can complete the order without a customer account. Simply follow the steps in the checkout.
Shipping & Delivery
Within Germany, we charge a flat shipping fee of €5.95 per order.
The following shipping fees apply to deliveries abroad:
- Austria: €10.90
- Switzerland: €10.90
- Belgium: €18.90
- France: €18.90
- Luxembourg: €18.90
- Netherlands: €18.90
- Poland: €18.90
For more information, please visit Payment and shipping.
For orders of €100.00 or more, we offer free shipping within Germany.
Yes - you can track your shipment. You will receive the necessary information by email when your order is shipped.
In addition to Germany, we deliver to Austria, Belgium, France, Luxembourg, Poland, the Netherlands, and Switzerland.
If your order could not be delivered or there are problems with the delivery, please contact our customer service.
Payment
You can pay for your order using
the following payment methods:
- Credit card
- Instant bank transfer via Klarna
- Invoice via Klarna
- Google Pay
- Apple Pay
- eps bank transfer
- Bancontact
- iDEAL
- PayPal
- PayPal Express
- Shop Pay
When paying by credit card, your credit card account will be charged when the contract is concluded.
For other payment methods, the time of the charge depends on the respective payment provider and the payment method selected.
You will receive your invoice automatically at the email address you provided shortly.
Right of withdrawal & complaints
For complaints and problems with the delivered goods, please contact our customer service. We will be happy to assist you.
You can declare your withdrawal in two ways:
- Use the withdrawal button displayed at the bottom of the page. Fill out the withdrawal form provided there and submit it.
- Declare your withdrawal informally by email to shop24@oli-lacke.de. Alternatively, you can reply directly to the order confirmation.
Further information about your right of withdrawal and a sample withdrawal form can be found in our withdrawal instructions.
If you have a complaint, please contact our customer service team. We will process your request and then get back to you with information about the next steps. You can submit a cancellation through our cancellation form or declare it by email. After receiving your cancellation, you will receive further information about the next steps.
If you cancel the contract, you bear the direct costs of returning the goods. In the case of a justified complaint, we will coordinate the return with you.
